Frequently asked questions
Are your meals fresh or frozen?
Our meals are delivered fresh, never frozen. We use high-quality ingredients and cook everything in small batches to maintain freshness and flavour. If you can’t eat your meals within the shelf life, they can be frozen for up to 3 months.
How long do the meals stay fresh?
Our meals have a 7-day shelf life from their Monday delivery date. If your delivery falls later in the week, the shelf life will be slightly shorter. Please keep your meals refrigerated at 5°C or below. If you prefer to freeze them, they’ll stay fresh for up to 3 months.
Are your ingredients locally sourced?
Yes, we prioritise fresh, locally sourced ingredients wherever possible. Our team is committed to supporting local producers and ensuring every meal meets our high standards of quality.
How do I heat the meals?
Super simple! Peel back the film and microwave for 2 minutes if fresh, or 5-6 minutes if frozen. Give it a quick stir, heat for another minute if needed, and you’re ready to enjoy.
Can I heat the meals in the oven or stove?
Absolutely. You can transfer your meal to an oven-safe dish and heat at 180°C until warmed through, or empty the contents your meal plan into a frying pan for a quick, even reheat.
Where do you deliver or ship?
Currently we deliver all around Bangkok. To check if we deliver to you, please use our delivery checker.
Do I have to subscribe?
No subscription required! You can order as a one-off or choose to subscribe and save. Subscriptions offer flexibility—you can skip or cancel anytime.
Can I change my meals or delivery schedule if I subscribe?
Absolutely. You're in control! You can update your meal selection or change your delivery date anytime before your next direct debit.
How do I contact customer service?
You can contact us anytime via our Contact Us page or email hello@proteinchefbkk.com. Our team is always here to help.